The company was recognised for the highest level of initial quality for five of its models in the compact, premium compact, midsize, compact SUV, and SUV segments
Hyundai Motor India Ltd (HMIL) today announced it has received five model-level awards for initial quality in the JD Power 2019 India Initial Quality Study (IQS). The company has been recognised for the highest level of initial quality for its models that include Santro, Elite i20/Active, Verna, Venue, and Creta. Hyundai said initial quality is measured by the number of problems experienced per 100 vehicles (PP100) during the first 2-6 months of ownership, with a lower score reflecting higher quality.
The JD Power 2019 India Initial Quality Study (IQS) is based on responses from 6,051 new-vehicle owners who purchased their vehicles from October 2018 through October 2019. The study includes 66 models from 13 manufacturers and examines over 200 problem symptoms in eight problem categories. These problem areas listed in order of frequency of reported problems are engine/transmission; heating, ventilation and cooling (HVAC); driving experience; vehicle exterior; features, controls and displays; vehicle interior; audio, entertainment and navigation (AEN); and seats.
SS Kim, Managing Director and CEO, Hyundai Motor India Ltd, said the company is overwhelmed and delighted to be ranked in first place in the JD Power 2019 India IQS for five models. “As a customer-centric organisation, we are committed to deliver the top quality products to our customers offering Quality Time to make their life a ‘Happy Life,’” he added.