The company will continue to support its customers by extending deadlines for scheduled services and warranties
Mahindra will extend every consumer-centric support it can through its digital platforms and warranty extensions through these difficult times. Customers can follow all happenings from the company on Twitter and e-mail for any queries. With the current state of disruptions due to the coronavirus epidemic, Mahindra has assured its customers that scheduled services missing deadlines will be honored as the company feels right. Also, all warranty renewals too will be extended beyond their deadlines. Toll-free services are being kept working by the limited employees working remotely to make it as smooth as possible for the customers. Mahindra also kept road-side services active as effectively as they can. The company has urged its customers to use the ‘With You Hamesha’ (WYH) mobile/web application for any requirements. Although most customers are restricted to their homes, many working through essential services still might need these services.
The WYH application can be used through Android/iOS mobile devices or on the web platform. The extended warranty service or Shield in Mahindra speak, can be extended on the application. Road-side assistance services and chat support are also available on WYH. Additional information on the application includes service history, costing, dealer locator and SOS requests. Veejay Nakra, Chief of Sales & Marketing, Automotive Sector, Mahindra & Mahindra mentioned “In such times, technology has proved to be a boon in assisting the needs of our customers…hope these initiatives will help assuage any concerns they would have regarding their vehicles”. The ongoing crisis already has taken a massive toll on production and sales for all manufacturers. These initiatives will keep the customers assured that the brand will not be neglecting these scheduled service and renewal deadlines.