Maruti Suzuki Adds Over 200 New Service Workshops to India Network

Maruti Suzuki Adds Over 200 New Service Workshops to India Network
Maruti Suzuki Adds Over 200 New Service Workshops to India Network

Maruti Suzuki India has added more than 200 new service workshops in 2018-19 to its nationwide network. This has been the largest addition to service networks by an automotive OEM in India in a single year. With the new introductions, Maruti Suzuki India has strengthened its service network to 3,634 workshops across 1,789 towns and cities.

In a bid to create a life-long relationship with customers, the company is strengthening its service and workshop network. Recent customer care initiatives include QRT on bikes that reach a breakdown vehicle in a quick time and provide a seamless service experience.

Maruti Suzuki’s QRT services has been rolled out in 250 cities at present. The company has a fleet of over 340 QRT riders that serve nearly 16,000 customers since 2018. The company is also offering a night service facility at select workshops in Gurgaon, Sahibabad, Bengaluru, Mangalore and Bhubaneswar. All communications regarding repair estimates, time to service, etc are informed over SMS to customers.